To qualify for a return or refund, you must record an unbroken, continuous video of the package being opened from all sides. The video must show the shipping label and clearly display any damage or missing items. Returns will be rejected if there is no video, if the video is edited or paused, or if the package was already opened.

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jumblejoy3@gmail.com. Please note that returns will need to be sent to the sender address

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jumblejoy3@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

No Exchanges

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 45 business days have passed since we’ve approved your return, please contact us at jumblejoy3@gmail.com.

Return & Refund Policy

At Jumblejoy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are not eligible for return, exchange, or refund:

·         Cosmetics, beauty products, and skincare items that have been opened, used, or tampered with

·         Bindis and other adhesive products

·         Opened or used hair accessories

·         Opened or used fashion accessories and jewelry

·         Garments that have been worn, washed, altered, stained, or are missing original tags

·         Customized, personalized, or made-to-order products

·         Religious or deity accessories that have been specially customized

·         Gift cards and promotional items

Damaged, Defective, Incorrect, or Missing Items

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 24 hours of delivery. Kindly provide your order number along with clear photographs or videos of the product and packaging. Upon verification, we will provide a replacement, store credit, or refund, as applicable.

Return Process

To initiate a return, please contact our customer support team at jumblejoy3@gmail.com with your order details. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, incorrect, or incomplete. We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us at:

Email: jumblejoy3@gmail.com

Thank you for shopping with Jumblejoy.